IT Support Coordinator (Maternity Cover)

This role provides first-line technical support to our employees, including help-desk response and ticket management. As part of a small team of IT professionals, you will coordinate and respond to day-to-day support requirements and assist colleagues across all departments with their IT needs.

Key Tasks and Responsibilities:

• Providing first-line technical support to staff
• Help-desk response and ticket management
• Administration, ordering, setup, and installation of new PCs, printers, and peripherals
• Handover of new equipment to colleagues
• Network account management tasks
• Troubleshooting hardware, software, and network issues
• Installing and maintaining computer hardware and software
• Providing support for mobile devices
• Managing and maintaining IT inventory
• Creating and maintaining documentation
• Assisting with IT projects
• Providing training to staff on IT systems and procedures
• Staying up-to-date on IT trends and technologies

Knowledge, Skills and Experience

• Ability to solve customer support issues by phone and in person. Calm, logical approach to problem-solving in traditional, virtualised and cloud environments.
• Ability to liaise with supplier support contacts and manage support issues that require escalation to vendors such as third party application and hardware vendors
• Microsoft AD and 365 account admin capability
• Windows Server environment PC troubleshooting skills
• PC upgrade and deployment skills
• Understanding of AV and IT training environment, ability to setup and support training and presentation events
• Basic appreciation of VOIP Telephony, UC environment infrastructure and troubleshooting
• Physically fit and able to lift and carry hardware, as required.

• Google Workspace admin and desktop troubleshooting skills
• Experience of MS-SQL stored procedures for basic application issue investigation, data fixing and custom data queries for internal customers
• Aptitude for developing your Windows server and other application server administration, support and troubleshooting

Hours of Work 

The contractual hours of work are 35 per week however this may also suit flexible part time working.

This is a 12 month contract fixed term February 2025 – February 2026.

Salary and Benefits

We can offer a salary of up to £27,700 per annum pro rata dependent on experience.

We offer 33 days / 6.6 weeks holiday inclusive of bank holidays, per annum, pro rata.

We can offer a beautiful working environment, and the chance to see world-class opera. For those without their own transport we have a free minibus service to and from Lewes railway Station.

We also offer :

• Free Pilates and Zumba classes, once a week
• Corporate Gym memberships
• An onsite Physiotherapist
• Subsidised electric car charging
• Cycle to Work scheme
• Subsidised dining at our onsite restaurants
• Free tea and coffee
• Discount at the Glyndebourne shop
• Free on-site parking
• Free minibus service to and from Lewes train station and Ringmer
• Discount at various highstreet retailers through the Glyndebourne benefits hub

How to Apply

Glyndebourne is an Equal Opportunities Employer and a Registered Charity. We promote equality, diversity and inclusion in our workplace and actively encourage applicants from all backgrounds to apply for vacancies, including ethnically diverse and disabled candidates, who are currently under-represented in our workforce.

To help us monitor the effectiveness of our commitment to diversity and inclusion and our supporting policies and procedures, we ask all job applicants to complete our anonymized and confidential Equal Opportunities monitoring form .

Please then apply by email, sending your CV and covering letter to recruitment@glyndebourne.com. Please note, candidates must be able to provide evidence of their right to work in the UK.

The closing date for applications is Friday 7 February 2025.

As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. If relevant to you, please inform us of this in your covering letter. If you have any questions in relation to this or if you would like this advert sent to you in a larger or dyslexia friendly font then please contact a member of the HR team at recruitment@glyndebourne.com.

Glyndebourne commits to protecting your privacy. We will only use information about you in accordance with the Data Protection Act 2018 and other relevant legislation and regulations. Please see more information in our Company Privacy Notice on our website.