Usher Supervisor
We are currently recruiting for Usher Supervisors to join us for this year's Festival
During the Summer Festival (May -August) and Autumn Season (October and December) you must be available to work a minimum of two shifts of 6 to 7 hours, which can be between 11.00am and 11.00pm Monday to Sunday.
This role plays a key part in advancing Glyndebourne’s mission to deliver outstanding customer service and exceed audience expectations throughout their visit. The Usher Supervisor will lead a team across various areas of the site,the theatre including all areas of the Auditorium and other performance spaces plus the Organ Room, the Archive Gallery and the Cloakroom. A strong background in customer service and excellent interpersonal skills are essential for success in this position.
It will also involve assisting the Head of Front of House with recruitment, training, rota management, timesheet data, customer service monitoring and performance management.
Key Tasks and Responsibilities
- Lead and support the Usher team during events and performances, ensuring excellent service and consistent performance standards. Provide ongoing guidance, feedback, and supervision to maintain high service levels.
- To deliver exceptional customer service, acting as a point of contact for customer concerns, and address complaints with professionalism, ensuring that the Duty Manager is informed as needed.
- Assist in the recruitment and onboarding of new Ushers, and collaborate in the development and delivery of training and induction programs.
- Work alongside other supervisors to prepare and manage staff rotas for Festival and additional events.
- Ensure accurate weekly timesheets are submitted for authorisation.
- Work with the Head of Front of House and other supervisors to design and implement an effective induction program for new ushers.
- Work with the Head of Front of House and Supervisor team to create and maintain a clear, up-to-date training manual outlining role-specific responsibilities.
- Assist the training of the team in emergency evacuation procedures, ensuring swift and efficient response in case of emergencies.
- Participate in relevant training sessions as needed.
Knowledge, Skills and Experience
- A full clean driving licence
- Excellent communication skills
- Experience of project/rota planning
- Previous customer service experience
- Previous supervisory experience
- Highly organised and detailed approach to administration
- Ability to problem solve and use own initiative
- Ability to work under pressure and to prioritise
- Good IT skills
- First Aid training
Rates of Pay and Benefits
This is an hourly paid position, with any hours worked as Supervisor being paid at £14.00 per hour
In addition, we offer 6.6 weeks’ holiday inclusive of bank holidays per annum pro rata.
We can offer a beautiful working environment and the opportunity to see world class opera. For those without their own transport we have a free minibus service to and from Lewes railway station.
We also offer :
- Free Pilates and Zumba classes, once a week
- Corporate Gym memberships
- An onsite Physiotherapist
- Subsidised electric car charging
- Cycle to Work scheme
- Subsidised dining at our onsite restaurants
- Free tea and coffee
- Discount at the Glyndebourne shop
- Free on-site parking
- Free minibus service to and from Lewes train station and Ringmer
- Discount at various highstreet retailers through the Glyndebourne benefits hub
How to Apply
Glyndebourne is an Equal Opportunities Employer and a Registered Charity. We promote equality, diversity and inclusion in our workplace and actively encourage applicants from all backgrounds to apply for vacancies, including ethnically diverse and disabled candidates, who are currently under-represented in our workforce.
To help us monitor the effectiveness of our commitment to diversity and inclusion and our supporting policies and procedures, we ask all job applicants to complete our anonymized and confidential Equal Opportunities monitoring form .
Please then click here to complete your application form.
The closing date for applications is Thursday 23 January 2025 with interviews to be held on 28 and 29 January.
As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. If relevant to you, please inform us of this in your covering letter. If you have any questions in relation to this please contact a member of the HR team at recruitment@glyndebourne.com.
Glyndebourne commits to protecting your privacy. We will only use information about you in accordance with the Data Protection Act 2018 and other relevant legislation and regulations. Please see more information in our Company Privacy Notice on our website.
