Customer Service Coordinators

We currently have three fixed-term seasonal vacancies for individuals with excellent customer service skills, a keen attention to detail, strong technical proficiency, and the ability to adapt quickly and easily to change, to join our Ticketing and Membership Services Team for Festival 2025.

Under the direction of the Head of Ticketing & Membership Services, this role involves working 5 days per week on a roster that spans Monday to Sunday. The successful candidates will play an integral part in delivering exceptional customer service and supporting ticket sales and membership services for the Festival.

Key Tasks and Responsibilities 

• Provide exceptional customer service in all aspects of ticketing, membership, information, and online support services.
• Oversee the entire ticketing and information transaction process, including payments, exchanges, reprints, and resales, from initial enquiry through to dispatch.
• Manage daily financial transactions via Tessitura, identifying and resolving any issues in collaboration with the Finance Supervisor.
• Provide end-to-end membership servicing, including onboarding new members, handling membership renewals, setting up direct debits, and managing resignations.
• Operate the Front Desk on show days, providing face-to-face customer service and ensuring an exceptional visitor experience by answering queries, issuing tickets, and assisting with general performance-related needs.
• Support Glyndebourne’s initiatives designed for members, customers, learning & engagement, development, and staff, recording all relevant activity.
• Work across departments to ensure the Glyndebourne Customer Experience exceeds expectations.
• Lead operations at Stage Door, acting as a gatekeeper for internal and external access to Glyndebourne.
• Operate the company post system and coordinate courier requirements for the company.

Knowledge, Skills and Experience 

• Working knowledge of customer databases and web technologies.
• High attention to detail and strong organisational skills.
• Demonstrable keyboard skills with a minimum typing speed of 50 wpm and 100% accuracy.
• Proven experience in a fast-paced sales and customer service environment.
• Exceptional customer service skills, with the ability to communicate effectively across various channels (in person, by phone, in writing).
• Ability to problem-solve, use initiative, and adapt to changing circumstances.
• Keyboard skills 50w/min

• Excellent working knowledge of Box Office and general sales procedures
• Knowledge of opera and awareness of Glyndebourne activities

Special Requirements

• Flexibility with working hours to suit the seven-day nature of the Customer Service operation.
• Commitment to working in a target-driven, service-based environment.
• Ability to communicate effectively at all levels, both internally and externally.
• Any job offer will be conditional on enhanced reference checks

This role is ideal for individuals who thrive in a fast-paced, customer-focused environment, have a passion for delivering exceptional service, and are able to adjust to new challenges and changes with ease.

Hours of Work 

The contractual hours of work are 35 per week, worked over 7 variable days between Monday – Sunday, 8:00am to 11:00pm.

This is a fixed-term contract until 24 August 2025.

Salary and Benefits 

We can offer a weekly salary of £437.27 per week.

We offer 6.6 weeks holiday inclusive of bank holidays per annum pro rata.

We can offer a beautiful working environment, and the chance to see world-class opera.  For those without their own transport we have a free minibus service to and from Lewes railway station.

We also offer :

• Free Pilates and Zumba classes, once a week
• Corporate Gym memberships
• An onsite Physiotherapist
• Subsidised electric car charging
• Cycle to Work scheme
• Subsidised dining at our onsite restaurants
• Free tea and coffee
• Discount at the Glyndebourne shop
• Free on-site parking
• Free minibus service to and from Lewes train station and Ringmer
• Discount at various highstreet retailers through the Glyndebourne benefits hub

How to Apply

Glyndebourne is an Equal Opportunities Employer and a Registered Charity. We promote equality, diversity and inclusion in our workplace and actively encourage applicants from all backgrounds to apply for vacancies, including ethnically diverse and disabled candidates, who are currently under-represented in our workforce.

To help us monitor the effectiveness of our commitment to diversity and inclusion and our supporting policies and procedures, we ask all job applicants to complete our anonymized and confidential Equal Opportunities monitoring form .

Please then apply by clicking here to complete our application form. Please note, candidates must be able to provide evidence of their right to work in the UK.

Enquiries or applications from recruitment agencies will not be accepted

The closing date for applications is Friday 7 February 2025, with interviews to be held w/c Monday 17 February

As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. If relevant to you, please inform us of this in your covering letter. If you have any questions in relation to this or if you would like this advert sent to you in a larger or dyslexia friendly font then please contact a member of the HR team at recruitment@glyndebourne.com.

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