Audience First Aider
We have a vacancy for an Audience First Aider for our 2025 Festival
We are currently looking for an Audience First Aider, on a seasonal contract, to enhance the experience we currently provide for customers during their visit to Glyndebourne.
The role provides first aid for our audience as required. In addition, the role supports Glyndebourne’s overall mission to provide an experience beyond even the highest expectations, for all our audiences, from the first point of contact to the end of the experience.
Key Tasks and Responsibilities
- To deal with medical emergencies in a calm manner, offering reassurance and calling for assistance where necessary.
- To be thoroughly confident in your knowledge of the various locations at Glyndebourne to which you may be called.
- To be based in the First Aid Room throughout the evening and to respond to any First Aid calls immediately.
- To ensure the Duty House Manager is aware as soon as possible after a call is made for First Aid.
- In the event of an evacuation, to take responsibility for anyone within your care in the First Aid Room, in line with Glyndebourne’s evacuation procedure.
- To be aware of Health & Safety Regulations and to be vigilant at all times, with regard to the safety and security of anyone within your care, colleagues and yourself.
- To use the radio efficiently and effectively as required.
- To use a wheelchair for transporting a customer needing your services, where appropriate.
- To ensure a record of any medical incidents dealt with during the evening is sent to the Duty House Manager and any accident forms to the Health and Safety Coordinator at the end of the evening.
- To ensure that medical supplies in the First Aid room and other relevant areas are kept stocked up and to liaise with the Health and Safety Coordinator when re-stocking is required.
Knowledge, Skills and Experience
- Must hold a current First Response Emergency Care Level 3 (FREC3) certificate/or work as a current and practicing registered general nurse (RGN)
- To have experience of working as a First Aider or in a medical setting with members of the public
- Excellent communication skills
- A confident and empathetic manner
- To be physically fit, and support customers in wheelchairs as required
- Ability to problem solve and use own initiative
- Ability to work under pressure and to prioritise
Flexibility of working hours to suit the seven-day nature of the Customer Service operation.
Hours of work
You must be available to work a minimum of two shifts of 6 hours or 9 hours, which can be between 12.00pm and 10.30pm, on set days between Monday and Sunday. This shift pattern will involve working Saturdays and/or Sundays throughout the season.
In addition, you must be available for Customer Service training on 11, 14, 15 or 24 April and the mandatory evacuation training on the evening of Tuesday 6 May from 6.00-8.00pm.
There may also be the opportunity to work in October and December 2025 during our Autumn performances and other out of season events.
Rate of Pay and Benefits
This is an hourly paid position at £14.00 per hour.
In addition, we offer 6.6 weeks’ holiday inclusive of bank holidays per annum pro rata.
We can offer a beautiful working environment, and the chance to see world-class opera. For those without their own transport we have a free minibus service to and from Lewes railway station.
We also offer :
- Free Pilates and Zumba classes, once a week
- Corporate Gym memberships
- An onsite Physiotherapist
- Cost-price electric car charging
- Cycle to Work scheme
- Subsidised dining at our onsite restaurants
- Free tea and coffee
- Discount at the Glyndebourne shop
- Free on-site parking
- Free minibus service to and from Lewes train station and Glyndebourne
- Discount at various highstreet retailers through the Glyndebourne benefits hub
How to Apply
Glyndebourne is an Equal Opportunities Employer and a Registered Charity. We promote equality, diversity and inclusion in our workplace and actively encourage applicants from all backgrounds to apply for vacancies, including ethnically diverse and disabled candidates, who are currently under-represented in our workforce.
To help us monitor the effectiveness of our commitment to diversity and inclusion and our supporting policies and procedures, we ask all job applicants to complete our anonymized and confidential Equal Opportunities monitoring form .
Please then click here to complete your application form.
The closing date for applications is Friday 28 March.
Please note; If you haven’t heard from us by Thursday 3 April, thank you for your application but you will have been unsuccessful on this occasion.
As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. If relevant to you, please inform us of this in your covering letter. If you have any questions in relation to this or if you would like this advert sent to you in a larger or dyslexia friendly font then please contact a member of the HR team at recruitment@glyndebourne.com.
Glyndebourne commits to protecting your privacy. We will only use information about you in accordance with the Data Protection Act 2018 and other relevant legislation and regulations. Please see more information in our Company Privacy Notice on our website.
This job description reflects the current situation. It does not preclude change or development that might be required in the future
